Shipping Policy

Memorable Tokens makes every effort to fulfil your order within 7-10 business days; However, due to the careful workmanship required for seamless personalization of most of our products, we may experience some delays. 

Some delays that are beyond our control include: Slower processing of orders during peak and holiday seasons, location of the international fulfilment center selected for your order, invalid or undeliverable addresses and customs & clearance delays.

*Please note: that due to the COVID-19 pandemic, international safety and security protocols, unanticipated outbreaks & lockdowns across fulfilment centers have extended shipping durations longer than estimated. 

A tracking number should be provided to you within 5-10 business days; however, if you do not receive a shipping confirmation within this timeframe or you have any questions about your order, please send us an email at customerservice@memorabletokens.com and we will make every effort to resolve your concerns. 

We thank you in advance for your patience in case you experience any delays. We assure you that we are working closely with our shipping carriers to ensure orders are delivered in a timely manner.